Shipping policy

SHIPPING POLICY

Reigning Custom Creations ships both ready-to-ship merchandise and custom-made products. Processing and shipping times vary depending on the type of order.

READY-TO-SHIP MERCHANDISE

In-stock Reigning Custom Creations merchandise will be prepared for shipment as soon as reasonably possible after payment is received. Processing time is separate from the shipping time provided by the carrier.

CUSTOM & MADE-TO-ORDER PRODUCTS

Custom and made-to-order products require production time before they can be shipped. Production time varies depending on the product, quantity, artwork approval, materials, production method, and current workload.

Production methods may include screen printing, DTF printing, embroidery, HTV/vinyl, engraving, laser processing, resin work, and other custom production methods.

Any estimated completion or delivery date provided for a custom order is an estimate unless a specific deadline has been agreed to in writing.

SHIPPING RATES & DELIVERY

Available shipping methods, rates, and estimated delivery times may be displayed at checkout or provided as part of a custom order quote or invoice.

Carrier transit times begin after an order has completed processing or production and has been transferred to the carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact Reigning Custom Creations as soon as possible if an address needs to be corrected.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

DELAYS

Reigning Custom Creations is not responsible for carrier delays or delays caused by weather, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If a custom order is delayed during production, we will make reasonable efforts to communicate significant changes to the expected completion date.

LOST OR DAMAGED SHIPMENTS

If an order arrives damaged or appears to have been lost during shipment, please contact Reigning Custom Creations promptly. Keep the packaging and take photographs of any damage when possible.

We will assist with determining the appropriate next steps and, when applicable, with a carrier claim. Resolution will depend on the circumstances of the shipment and applicable carrier procedures.

LOCAL PICKUP

Local pickup may be available for eligible orders when offered or arranged by Reigning Custom Creations. Customers will be notified when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation that the order is ready.

QUESTIONS

For questions concerning the shipment or pickup of an order, please contact Reigning Custom Creations using the contact information provided on our website.