Refund policy

RETURN & REFUND POLICY

At Reigning Custom Creations, we take pride in producing quality custom merchandise and handcrafted products. Because many of our products are made specifically for each customer, the following return and refund terms apply.

CUSTOM & PERSONALIZED ORDERS

Custom, personalized, printed, embroidered, engraved, or otherwise made-to-order products are final sale once production has begun. Returns or refunds are not accepted for changes of mind, incorrect sizes or information supplied by the customer, or artwork/design details that were approved by the customer before production.

Customers are responsible for reviewing and approving artwork, spelling, colors, sizing, quantities, placement, and other order details before production begins. Approval authorizes Reigning Custom Creations to produce the order according to the approved specifications.

DEFECTIVE OR INCORRECT ORDERS

If an item is defective, damaged, or produced differently from the approved order because of an error by Reigning Custom Creations, please contact us within 7 days of receiving the order. We may request photographs or other information necessary to evaluate the issue.

If we determine that we are responsible for the error, we will provide an appropriate remedy, which may include repair, replacement, reprinting, store credit, or a refund depending on the circumstances.

CUSTOMER-SUPPLIED ITEMS

Decoration of customer-supplied garments or products is performed at the customer's risk. Although reasonable care is taken with every item, Reigning Custom Creations cannot guarantee replacement or reimbursement for customer-supplied items that are damaged due to defects in the item, material incompatibility, or circumstances inherent to the decoration process. If damage results from our negligence or production error, we will work with the customer toward an appropriate resolution.

NON-CUSTOM / READY-TO-SHIP MERCHANDISE

Unworn, unused, non-custom merchandise may be eligible for return within 14 days of receipt. Items must be in their original condition with applicable tags or packaging. Customers should contact us before returning an item. Shipping charges are generally non-refundable unless the return resulted from our error.

CANCELLATIONS

Custom orders may be cancelled before production begins. However, charges already incurred for artwork, digitizing, setup, screens, materials, special-order merchandise, or other completed work may be non-refundable. Once production has begun, custom orders cannot normally be cancelled or refunded.

REFUNDS

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the customer's bank or payment provider.

Please contact Reigning Custom Creations with any questions or concerns regarding an order.